Shares of PayPal plunged after the company replaced CEO Alex Chriss and issued a disappointing profit outlook for 2026, rattling investors and raising fresh doubts about its turnaround strategy. The board named Enrique Lores, currently head of HP, as the new president and chief executive, saying the pace of change under Chriss fell short of expectations.
PayPal said Chief Financial Officer Jamie Miller will serve as interim CEO until Lores takes over on March 1. The abrupt leadership change came alongside a forecast that adjusted profit next year could range from a slight decline to modest growth, well below Wall Street expectations. Analysts said the combination of a sudden CEO exit and a muted outlook suggests deeper challenges in reviving growth.
The company continues to face pressure from slowing retail spending and intensifying competition from Big Tech and newer fintech rivals. PayPal also reported quarterly revenue and profit below estimates, while growth in its higher-margin branded checkout business slowed sharply, adding to concerns about its core payments franchise.