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Optus pledges cooperation after deadly emergency call outage sparks outrage

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Australia’s Optus, the country’s second-largest telecom carrier, vowed Saturday to cooperate fully with government and police investigations after a 13-hour outage of emergency call services coincided with the deaths of three people, including an eight-week-old infant.

The outage, caused by a firewall upgrade gone wrong, disrupted emergency access from 12:30 a.m. to 1:30 p.m. Thursday across parts of South Australia, Western Australia, and the Northern Territory, potentially affecting around 600 customers. Optus CEO Stephen Rue, in his second press conference since the incident, apologized again and said the company had completed welfare checks, handing unresolved cases to police.

Authorities confirmed the deaths of a baby boy and a 68-year-old woman in South Australia; a 74-year-old man in Western Australia also reportedly died during the outage. While the direct link between the failures and the fatalities is under investigation, the tragedy has fueled public anger and political scrutiny.

The Australian government labeled the failure “completely unacceptable” and pledged a full review. Optus, owned by Singapore Telecommunications (Singtel), is already under pressure after a series of crises: a 2022 cyberattack that compromised data of 9.5 million Australians, and a 2023 nationwide outage that led to a A$12 million fine and the resignation of former CEO Kelly Bayer Rosmarin. Rue, who took over in November 2024, faces mounting pressure to restore trust.

Optus said it has fixed the fault and will make the results of its internal investigation public. But with public outrage building, regulators are expected to push for stricter safeguards on telecom providers’ responsibility to guarantee emergency call access.

Australia’s Privacy Regulator Sues Optus Over Massive 2022 Data Breach

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Australia’s privacy regulator, the Australian Information Commissioner (AIC), has filed a lawsuit against Optus, the Singapore Telecommunications-owned carrier, alleging violations of the Privacy Act 1988 related to a 2022 cyberattack that compromised personal data of nearly 9.5 million customers.

The lawsuit names both Singtel Optus Pty Ltd and Optus Systems Pty Ltd as defendants. The AIC claims a separate breach for each affected customer, with potential fines up to A$2.2 million per breach. However, the regulator has not disclosed the total fine amount sought. Optus is currently reviewing the claims but has not yet assessed the financial impact.

The September 2022 cyberattack is considered one of the worst data breaches in Australia’s history, exposing sensitive information including home addresses, passport details, and phone numbers. Around 10 million Australians—about 40% of the population—were affected, and many experienced a significant disruption to mobile, broadband, and landline services.

The breach sparked calls from Prime Minister Anthony Albanese for stronger privacy laws and faster breach notifications, especially to banks. Optus has also faced ongoing criticism due to a 12-hour nationwide network outage in 2023, leading to the resignation of then-CEO Kelly Bayer Rosmarin.

In addition to this legal action, Optus was taken to court by Australia’s domestic media regulator earlier in 2024 over the same cyberattack.

SingTel Secures $476 Million Green Loan for Data Centre Development

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Singapore Telecommunications (SingTel) announced that it has secured a green loan worth S$643 million ($476.16 million) to fund the development of a new 58-megawatt (MW) data centre in Singapore. The loan, which spans five years, has been provided by a consortium of lenders, including DBS Group, OCBC, Standard Chartered, HSBC, and United Overseas Bank.

Green loans are specifically designated to finance projects that support environmental sustainability, reflecting the increasing focus on aligning data centre growth with climate goals, especially as industries like artificial intelligence (AI) and cloud computing drive rising demand for such facilities. SingTel’s new data centre, located in Tuas, is expected to be operational by 2026 and will feature a high-density environment ideal for handling the growing AI workloads.

Arthur Lang, SingTel’s group chief financial officer, emphasized that this green loan would help the company contribute to Singapore’s digital economy while aligning with its long-term net-zero objectives. SingTel had previously secured a S$535 million green loan in December 2023 to refinance debt and fund the development of two other data centres in Singapore.