M&S Digital Chief Steps Down Months After Cyberattack

Marks & Spencer (M&S) announced on Thursday that Rachel Higham, its chief digital and technology officer, is leaving the company less than a year after a major cyberattack crippled its online operations.

Higham, who joined in June 2023, will be taking a career break, according to an M&S spokesperson. “She has been a steady hand and calm head at an extraordinary time for the business and we wish her well for the future,” the company said.

Fallout from the Cyberattack

• In May, M&S estimated the hack would cost about £300 million ($405 million) in lost operating profit for the 2025/26 financial year.

• The retailer said it hoped to offset about half of that hit through insurance payouts and cost controls.

Leadership Reshuffle

Higham’s departure has prompted a broader management shake-up:

• Sacha Berendji, a long-time M&S executive, will now oversee digital and technology alongside his role in property and store development.

• Thinus Keeve, retail director since June, will shift to report directly to CEO Stuart Machin.

Market Impact

M&S shares are down 8.5% year-to-date, as investors weigh the financial impact of the cyberattack alongside leadership changes.