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TP Plans to Return 1.5 Billion Euros to Shareholders by 2028 Amid AI-Driven Transformation

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French call centre and office services company TP (formerly Teleperformance) announced on Wednesday new medium-term financial targets, including plans to return 1.5 billion euros to shareholders by 2028 through dividends and share buybacks.

TP, which offers decentralized customer service and moderation solutions, is leveraging AI-powered tools to enhance its offerings and address the potential automation impact on traditional outsourcing services. The company forecasted that up to one-third of its activities could be automated within the next three years.

Finance Chief Olivier Rigaudy said the firm aims for like-for-like sales growth between 4% and 6% (at constant exchange rates) by 2028 and targets a recurring EBITDA margin of 15.5% the same year. Over the 2026-2028 period, TP plans to generate 3 billion euros in free cash flow, allocating about 20% (600 million euros) for acquisitions.

On the innovation front, TP unveiled TP.ai FAB, a proprietary AI orchestration platform designed to integrate artificial intelligence with human expertise and automation. This initiative is supported by its acquisition of Agents Only, an AI-enabled crowdsourcing platform.

The company employs over 410,000 people globally and recently announced a cost-cutting plan involving 600 job cuts to manage debt that nearly doubled in 2023 after consolidating Majorel. Earlier projections for 2025 include 3%-5% like-for-like sales growth and a slight EBITDA margin increase.

Shopify Unveils AI Tool to Build Entire Online Stores from Simple Keywords

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Shopify has launched a powerful new generative AI feature called the “AI Store Builder”, which enables merchants to create complete online storefronts simply by entering descriptive keywords. The feature, announced on Wednesday, marks a major leap in e-commerce automation and user experience.

The AI Store Builder generates three fully designed store layouts — complete with images, product descriptions, and site structure — based on the keywords provided by the user. This allows sellers to bypass the traditionally time-consuming design process, significantly lowering the barrier to launching an online business.

“Instead of just having a merchant click and drag and fill out text fields… we thought, why not ask them more open-ended questions and set up their store in the best likeness we can imagine, using AI,” said Vanessa Lee, Shopify’s Vice President of Product.

First Fully Automated Store Creation Tool

While Shopify has previously offered AI-powered tools — including text generation, image tools, and third-party integrations — the AI Store Builder is the first native feature to fully automate the entire setup of a merchant’s storefront.

The rollout reflects Shopify’s increasing investment in AI-driven services aimed at attracting a broader range of sellers, especially first-time entrepreneurs or small business owners who may not have the resources or technical expertise to build e-commerce sites from scratch.

Strategic Bet on AI

Shopify is positioning AI as a core component of its product ecosystem, offering features that span:

  • AI image generation,

  • Automated product descriptions,

  • Inventory management, and now

  • End-to-end website creation.

This aligns with the broader industry trend of integrating generative AI into consumer-facing platforms to simplify workflows, reduce costs, and personalize user experiences.

The feature is expected to boost merchant onboarding and streamline time-to-launch, especially for users looking to quickly test new product ideas or markets.