French call centre and office services company TP (formerly Teleperformance) announced on Wednesday new medium-term financial targets, including plans to return 1.5 billion euros to shareholders by 2028 through dividends and share buybacks.
TP, which offers decentralized customer service and moderation solutions, is leveraging AI-powered tools to enhance its offerings and address the potential automation impact on traditional outsourcing services. The company forecasted that up to one-third of its activities could be automated within the next three years.
Finance Chief Olivier Rigaudy said the firm aims for like-for-like sales growth between 4% and 6% (at constant exchange rates) by 2028 and targets a recurring EBITDA margin of 15.5% the same year. Over the 2026-2028 period, TP plans to generate 3 billion euros in free cash flow, allocating about 20% (600 million euros) for acquisitions.
On the innovation front, TP unveiled TP.ai FAB, a proprietary AI orchestration platform designed to integrate artificial intelligence with human expertise and automation. This initiative is supported by its acquisition of Agents Only, an AI-enabled crowdsourcing platform.
The company employs over 410,000 people globally and recently announced a cost-cutting plan involving 600 job cuts to manage debt that nearly doubled in 2023 after consolidating Majorel. Earlier projections for 2025 include 3%-5% like-for-like sales growth and a slight EBITDA margin increase.