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EU Presses Apple, Google and Microsoft on Efforts to Combat Financial Scams

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European Union regulators have asked Apple, Google, Microsoft, and Booking.com to detail the steps they are taking to prevent their platforms from being used for financial scams, highlighting growing concern over the rising cost of online fraud.

The inquiry falls under the Digital Services Act (DSA), the EU’s sweeping legislation that requires major tech companies to take stronger action against illegal and harmful online content.

“Today, we sent requests for information, under the DSA, to Apple, Booking.com, Google and Microsoft on how they identify and manage risks related to financial scams,” EU tech chief Henna Virkkunen wrote on X.

Virkkunen warned that online fraud has become easier than ever to launch, frequently leading to significant financial losses for consumers. She noted that scams such as fake hotel listings, fraudulent banking apps, and deepfake videos of public figures promoting false investments cost Europeans more than €4 billion ($4.7 billion) each year.

Authorities worldwide have also raised alarms that AI tools could make scams like phishing and fake investment schemes more convincing and harder to detect.

The EU’s probe underscores its heightened scrutiny of Big Tech’s responsibilities in protecting users against financial crime.

Google fails to resolve EU antitrust dispute over search result bias

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Google said it has been unable to resolve disagreements with major travel and search service providers — including Skyscanner and Booking.com — over how it presents search results, leaving the company exposed to a potential European Union antitrust fine. The disclosure follows a two-day workshop (July 7–8) hosted by the European Commission, where Google presented its latest proposals to address long-standing allegations that it favors its own services like Google Flights, Hotels, and Shopping over rivals.

Under the EU’s Digital Markets Act (DMA), which aims to curb the dominance of “gatekeeper” platforms, violations can trigger fines of up to 10% of global annual revenue — a serious threat for Alphabet, Google’s parent company.

At the workshop, Google offered two new options: Both would give vertical search competitors (like Skyscanner, Kelkoo, and Booking.com) a box at the top of the results page, while listings for individual providers such as airlines, hotels, and restaurants would appear underneath. However, critics argue the proposals still tilt in Google’s favor.

Skyscanner CEO Bryan Batista said the latest suggestions risk “misleading consumers and cementing Google’s position” in organic search. Meanwhile, lawyer Thomas Hoppner — who represents complainants against Google — criticized the company for deflecting blame onto tensions between intermediaries and direct service providers instead of addressing its own alleged self-preferencing behavior.

Google’s Director of Competition, Oliver Bethell, acknowledged the conflict in a LinkedIn blog post, saying: “Competing interests continue to pull us in different directions.” He added that while feedback was welcomed, it’s time to conclude the debate, emphasizing that Google must act in the interest of broader users, not just a few commercial parties.

The European Commission is expected to make a final judgment on Google’s compliance in the coming months. Should regulators find the company in breach, it could trigger one of the most significant enforcement actions yet under the DMA.