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Bell Canada Restores Internet Service After Two-Hour Outage in Quebec and Ontario

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Bell Canada announced on Wednesday that it has fully restored internet services after a technical update issue caused a significant two-hour outage affecting tens of thousands of users in Quebec and Ontario.

The disruption, which began around 9:00 a.m. ET, peaked with more than 130,000 disruption reports, according to real-time outage tracker Downdetector.com. Bell confirmed that service had been completely restored by 11:00 a.m. ET.

“We want to assure our customers and partners that this was a technical issue and we have ruled out a cybersecurity incident as the root cause,” Bell said in an emailed statement.

Cause and Response

The outage stemmed from a software update that affected some of Bell’s router infrastructure. The company responded by rolling back the update, which resolved the issue.

Bell, a unit of BCE Inc., said its network teams are conducting a full review to prevent future disruptions.

Customer Impact and Instructions

Bell serves approximately 4.4 million high-speed internet subscribers, as noted in its latest quarterly report. The full scale of the outage remains unclear, but many users in eastern Canada reported service disruptions throughout the morning.

For customers still experiencing issues, Bell advised a modem reboot via a notice on its Facebook page.

eddit and X Back Online After Outages Disrupt U.S. Users

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Social media platforms X and Reddit have both recovered from outages that affected thousands of users across the United States on Thursday, according to data from outage tracking website Downdetector.com. The disruptions impacted users’ access to the sites for several hours before services were restored.

Reddit acknowledged the issue on its status page, noting that degraded performance started at approximately 3:16 p.m. ET. At the height of the outage, more than 33,000 incidents were reported, as tracked by Downdetector, which aggregates user-submitted reports.

A Reddit spokesperson explained that the issue was caused by a bug in a recent update, which has since been resolved, restoring the platform’s functionality.

Meanwhile, X also experienced a similar disruption, with about 18,000 outage reports at its peak. The disruption for the platform, owned by Elon Musk, began around 3:03 p.m. ET. X has yet to provide an official comment regarding the issue.

Though the reports are based on user submissions, the exact number of affected users is difficult to determine. Both platforms have since resumed normal service.

Sony Extends PlayStation Plus Membership After Global Outage

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Sony has announced a five-day extension for all PlayStation Plus subscribers following a global outage that disrupted the PlayStation Network (PSN) for nearly 18 hours on Friday and Saturday. The company confirmed that network services had been fully restored by Saturday evening and expressed regret for the inconvenience caused to users.

The outage, which began late on Friday, prevented users from signing in, playing online games, or accessing the PlayStation Store. Sony did not specify the cause of the disruption in its update. At its peak, the outage affected nearly 8,000 users in the U.S. and over 7,300 in the UK, according to Downdetector.com, which tracks service interruptions.

This incident is the latest in a series of PSN outages, though Sony has faced more severe disruptions in the past. A cyberattack in 2014 forced the network offline for several days, and a significant data breach in 2011 compromised the personal information of millions of users, resulting in a month-long service shutdown and a regulatory investigation.

Despite the inconvenience, the extended PlayStation Plus membership is seen as a way to compensate users for the lost time. One user on X (formerly Twitter) humorously remarked that Sony had “saved millions of gamers’ Sunday” after the outage impacted their Saturday.