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Meta Contractor Ignored Threats to Ethiopian Content Moderators by Rebel Group, Court Documents Reveal

Court documents filed on December 4 reveal that Sama, a contractor for Meta, allegedly dismissed threats made by Ethiopia’s Oromo Liberation Army (OLA) against Facebook content moderators working on graphic and inflammatory posts from the region. The revelations are part of an ongoing legal battle involving 185 former moderators in Kenya, who claim wrongful dismissal after attempting to unionize.

The moderators, who worked for Kenya-based Sama before Meta switched contractors to Majorel, said they were blacklisted from reapplying for roles at Majorel. Some moderators specializing in Ethiopian content reportedly received explicit threats from the OLA for removing the group’s posts.

One moderator, Abdikadir Alio Guyo, stated in his affidavit that he received a message warning him and his colleagues to stop deleting OLA content or face “dire consequences.” Another, Hamza Diba Tubi, reported receiving a message from the rebels listing moderators’ names and addresses, leaving him fearful for his safety and that of his family.

While Sama eventually moved one identified moderator to a safehouse, the petition alleges that the company initially dismissed the moderators’ complaints, accusing them of fabricating the threats.

Hate Speech Concerns in Ethiopia

The court documents also accuse Meta of failing to address systemic issues surrounding hate speech on its platform in Ethiopia. Alewiya Mohammed, a former supervisor of moderators, testified that moderators were caught in a “loop of hateful content” they were unable to remove because it did not technically violate Meta’s policies.

Experts previously hired by Meta had recommended more robust action against harmful content in Ethiopia, but the advice was allegedly ignored.

Broader Legal and Ethical Implications

This case is one of several ongoing legal challenges faced by Meta concerning its operations in Ethiopia. A separate lawsuit filed in 2022 accused Meta of allowing violent posts on Facebook to escalate the Ethiopian civil war between federal forces and Tigrayan regional authorities.

Meanwhile, the current lawsuit involving the dismissed moderators could have global repercussions for how Meta engages with third-party contractors and content moderators.

Meta has yet to comment on the allegations, while Sama said it could not provide a statement on the matter. The Oromo Liberation Army has also not responded to requests for comment.

The situation highlights the dangerous environment moderators face, particularly in regions like Ethiopia, where content moderation intersects with armed conflicts.

In Modi’s Delhi, Indian Muslims Segregate to Seek Security

In February 2020, Nasreen and her husband Tofik were living in Shiv Vihar, a northeastern New Delhi neighborhood. That month, anti-Muslim riots erupted, and Tofik was thrown from a building by a mob, according to his police report. Though he survived, he now walks with a permanent limp and only returned to work selling clothes on the street after three years of recovery. The couple moved to Loni, a more remote area with fewer job prospects but a significant Muslim population. Tofik expressed that he no longer feels safe in areas with a Hindu majority, preferring to live among fellow Muslims.

Nasreen and Tofik’s experience is part of a broader pattern emerging in Delhi. Many Muslims, in the wake of the 2020 riots and increasing anti-Muslim rhetoric, have begun moving into Muslim-majority enclaves. This phenomenon, which has led to overcrowding in some areas, particularly in Jamia Nagar, had not been widely reported before. There is no official data on the extent of segregation, but anecdotal evidence suggests a significant increase in Muslim populations in specific neighborhoods over the past decade. Muslims make up about 14% of India’s population of 1.4 billion.

In areas like Jamia Nagar, demand for housing has soared as Muslims from other parts of Delhi seek safety in numbers. Despite a surge in construction, the area is overcrowded. Raes Khan, a real estate agent, explained that many Muslim clients now insist on living in Muslim-majority areas. “No matter how brave a Muslim might be, they feel they have to move because if a mob comes, how brave can you really be?” he remarked.

The segregation trend aligns with rising Islamophobia, which many attribute to Prime Minister Narendra Modi’s Bharatiya Janata Party (BJP). Since the BJP came to power in 2014, Muslims have increasingly sought refuge in enclaves, fearing for their safety. Political anthropologist Raphael Susewind of the London School of Economics identifies this rise in anti-Muslim sentiment as a key driver of the segregation. Local leaders echo these concerns, with some noting that mosque attendance in Jamia Nagar has doubled over the last few years.

The BJP, however, downplays these concerns. Jamal Siddiqui, a senior BJP official, suggested that poorer Muslims may be choosing these enclaves because they are more affordable. He noted that wealthier and educated Muslims often move to mixed-population areas. Still, Syed Sayeed Hasan, a Congress Party worker, believes that the 2020 riots played a significant role in Muslims seeking safety in numbers. The riot, which left over 50 dead—mostly Muslims—was sparked by protests against a citizenship law introduced by Modi’s government that many saw as discriminatory against Muslims.

A report by the Delhi government blamed BJP leaders for inciting the violence with hate-filled speeches. While the BJP denied these accusations, many Muslims, like Nasreen, feel they can no longer trust their non-Muslim neighbors. Nasreen moved to Loni after the riots, cutting ties with her old community. Her family’s income has halved since the move, and her daughter Muskan, unable to cope with the under-resourced school in their new neighborhood, dropped out. Despite these hardships, Nasreen does not regret leaving her old home, saying, “I will never go back. I have lost faith in them.”

Malika, another Muslim woman whose husband was killed in the 2020 riots, also moved to the outskirts of Delhi. Unable to find a stable job, she now splits her time between two neighborhoods—one Muslim-majority area, where she lives with her children, and a Hindu-majority one where she takes on construction work. “Here I am afflicted with poverty, there I’m afflicted with insecurity,” she lamented.

The movement of Muslims into enclaves is not limited to the poor. Upper-middle-class Muslims, who previously lived comfortably in mixed communities, are also moving into Muslim-majority areas, feeling that segregation offers more security. Mujaheed Nafees, a Muslim leader from Gujarat, Modi’s home state, noted that “people feel it is better to live in separate areas rather than having a constant threat to life and property.”

India’s National Crime Records Bureau does not track data on targeted violence, but studies suggest that anti-Muslim sentiment has grown significantly in recent years. Independent experts documented a sharp rise in anti-Muslim hate speech in 2023, with 413 incidents recorded in the second half of the year, up from 255 in the first half. The Center for the Study of Organized Hate, a Washington-based think tank, identified BJP politicians and affiliated groups as key contributors to this rise.

In response to these pressures, Muslims in Delhi and across India continue to seek safety in enclaves. However, this trend raises concerns about deepening divisions within the country. Some Hindu residents of riot-affected areas, like Sam Sundar, acknowledge that the exodus of Muslims is worrying, stating, “Very few Muslims now live in the area. This is not a good thing.”

UK Reconsiders Social Media Regulation Following Far-Right Riots

In response to a week of far-right riots fueled by false information spread online, the British government is reviewing potential changes to the Online Safety Act, aimed at regulating social media companies. Although the act was passed in October, it will not be enforced until early next year. Currently, the act allows the government to fine social media companies up to 10% of their global turnover if they fail to police illegal content, such as incitements to violence or hate speech. However, proposed amendments may enable Ofcom, the UK’s communications regulator, to sanction companies for allowing “legal but harmful” content, such as misinformation, to proliferate.

The Labour government, which recently took office, inherited this legislation from the Conservatives, who spent considerable time balancing free speech rights with the need to address online harms. A recent YouGov survey of over 2,000 adults revealed that 66% believe social media companies should be held accountable for posts that incite criminal behavior, and 70% feel these companies are not strongly regulated enough. Additionally, 71% of respondents said that social media platforms did not do enough to counter misinformation during the riots.

Key figures have weighed in on the issue. Cabinet Office minister Nick Thomas-Symonds stated that the government is prepared to revisit the law’s framework, while London Mayor Sadiq Khan expressed that the Online Safety Act may need amendments in light of the recent unrest. The riots, sparked by misleading online posts falsely identifying the suspect in a knife attack, underscore the urgency of effective social media regulation.