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GenAI to Boost India’s IT Industry Productivity by Up to 45%, EY India Survey Reveals

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Generative artificial intelligence (GenAI) is poised to significantly boost the productivity of India’s $254 billion IT industry, with a projected increase of 43% to 45% over the next five years, according to a survey conducted by consulting firm EY India. This surge in productivity will stem from the dual impact of GenAI’s internal integration within IT companies and the growing shift of client projects from proof of concept (POC) to full-scale production.

Leading Indian IT firms, such as Tata Consultancy Services (TCS) and Infosys, have noted that their clients are increasingly using AI for new projects. EY India’s survey found that 89% of these companies have already begun experimenting with GenAI, with 33% of these projects already in production. Abhinav Johri, a technology consulting partner at EY India, emphasized that businesses are transitioning from experimenting with AI to adopting it at an enterprise-wide scale, showcasing the industry’s confidence in the technology’s potential.

The survey also highlighted specific roles within the IT industry that stand to benefit the most. Software development is expected to experience the largest productivity boost of approximately 60%, followed by BPO services with a 52% increase, and IT consulting at 47%. Together, these three sectors—software development, BPO services, and IT consulting—are expected to contribute to 50%-60% of the total productivity improvement across India’s tech services industry.

The integration of AI is not only helping IT firms enhance their customer service but is also contributing to cost reduction and improved revenue growth, as reported by the survey’s respondents.

Infosys CTO Discusses Evolution of Talent Management at Davos

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At the World Economic Forum in Davos, Switzerland, Infosys’ Chief Technology Officer, Rafee Tarafdar, discussed the evolving landscape of talent management within the Indian IT sector, highlighting shifts in traditional models and the impact of emerging technologies such as generative AI.

Key Points:

  • Shift in Talent Management: Traditionally, the IT industry has operated under a “pyramid” model, where the majority of employees are at the entry level, with fewer in more senior roles. Infosys, a major player in India’s IT sector, is exploring how this model will evolve in response to industry changes, particularly as the demand for specialized skills grows.
  • Generative AI’s Impact: The widespread use of generative AI is expected to affect job structures in the tech industry, with roles like “responsible AI” emerging to address the ethical concerns surrounding AI. Infosys is adapting by creating new roles and ensuring its employees are upskilled to meet the demands of the evolving job market.
  • Internal Experiments: Infosys is experimenting internally to understand the best approaches to talent management and skill development, focusing on creating specialists in new areas while reskilling the existing workforce. This includes new roles in AI and model engineering, both of which are expected to grow in importance.
  • Upskilling and New Hires: To stay ahead of the curve, Infosys is fostering continuous learning among its employees, with a focus on both upskilling current staff and hiring new talent for emerging roles in AI and technology.
  • Future Talent Needs: Looking ahead, Tarafdar highlighted the increasing demand for expertise in responsible AI and model engineering, signaling a shift towards more advanced and specialized roles within the tech industry.