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Bell Canada Restores Internet Service After Two-Hour Outage in Quebec and Ontario

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Bell Canada announced on Wednesday that it has fully restored internet services after a technical update issue caused a significant two-hour outage affecting tens of thousands of users in Quebec and Ontario.

The disruption, which began around 9:00 a.m. ET, peaked with more than 130,000 disruption reports, according to real-time outage tracker Downdetector.com. Bell confirmed that service had been completely restored by 11:00 a.m. ET.

“We want to assure our customers and partners that this was a technical issue and we have ruled out a cybersecurity incident as the root cause,” Bell said in an emailed statement.

Cause and Response

The outage stemmed from a software update that affected some of Bell’s router infrastructure. The company responded by rolling back the update, which resolved the issue.

Bell, a unit of BCE Inc., said its network teams are conducting a full review to prevent future disruptions.

Customer Impact and Instructions

Bell serves approximately 4.4 million high-speed internet subscribers, as noted in its latest quarterly report. The full scale of the outage remains unclear, but many users in eastern Canada reported service disruptions throughout the morning.

For customers still experiencing issues, Bell advised a modem reboot via a notice on its Facebook page.

Ontario Pauses Retaliatory Measures, Including Starlink Contract, After U.S. Tariffs Delay

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Ontario has temporarily halted several planned retaliatory actions against the United States, including the cancellation of a C$100 million ($68.12 million) contract with Elon Musk’s Starlink. Premier Doug Ford announced the decision following U.S. President Donald Trump’s move to delay the imposition of tariffs on Canadian imports by 30 days.

Ford had previously threatened to sever the Starlink deal, which would have seen Starlink provide high-speed internet to 15,000 remote homes and businesses in Ontario. The Premier also planned to bar U.S. companies from provincial contracts and remove American products from the shelves of Ontario’s liquor board.

“We have some good news today. We have temporarily averted tariffs that would have severely damaged our economy, giving time for more negotiation and time for cooler heads to prevail,” Ford posted on X, referring to the tariff reprieve.

Ontario, the most populous and industrially significant province in Canada, had prepared the retaliatory measures after Trump proposed a 25% tariff on most Canadian imports, excluding oil. The proposed tariffs sparked concerns about a potential recession if the measures remained in place for long.

Prime Minister Justin Trudeau announced Canada’s response on Saturday, which included imposing 25% tariffs on C$155 billion worth of U.S. goods. While Ford acknowledged that the ongoing trade tensions could delay or freeze various projects, he emphasized the temporary nature of the reprieve.