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Tech Mahindra Focuses on Expanding BFSI Segment to Close Gap with Larger Rivals

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Tech Mahindra, India’s fifth-largest software services exporter, is intensifying its efforts in the banking, financial services, and insurance (BFSI) sector to bridge the revenue gap with its larger competitors. CEO Mohit Joshi, who took charge in December 2023 after two decades at Infosys, aims to increase the contribution of BFSI to Tech Mahindra’s total revenue from 16% to 25% by March 2027.

Focus on BFSI Expansion

Joshi acknowledges that while the company has historically relied on telecom clients for revenue, the BFSI sector represents a more lucrative and growing opportunity. India’s $254 billion IT sector sees some peers generate as much as a third of their revenue from BFSI, and Joshi intends to ensure Tech Mahindra captures a larger share of this market. “We still have a lot of room to catch up,” he noted.

Targeting Core Banking and Insurance Services

Tech Mahindra will focus on key segments within BFSI, including core banking, payments, asset and wealth management, custodian services, and insurance. These areas are among the largest technology spenders, with large banks spending over $10 billion annually on tech services, making it a crucial area of growth for Tech Mahindra. Joshi’s leadership has already strengthened the company’s BFSI division to tap into these opportunities.

Role of Generative AI in BFSI

Joshi views generative artificial intelligence (GenAI) as an enabler rather than a threat to the tech services sector. He believes that AI will increase the demand for technology services, especially in sectors like BFSI, rather than diminishing the need for developers. “GenAI is the best spokesperson for why we need more money to be spent on technology,” Joshi said, adding that the demand for developers will continue to grow due to the increased complexity of tasks.

Human Element in Customer Service

While some fear AI could replace human roles in customer service, Joshi remains skeptical about a widespread shift to AI-driven contact centers. He emphasized that for critical issues, customers will still prefer human interaction over AI solutions.

 

Accenture Surpasses Revenue Expectations on Strong Demand for GenAI Services

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Accenture (ACN) exceeded Wall Street’s first-quarter revenue and profit projections, reporting strong growth fueled by rising demand for its services in generative AI (GenAI). This growth has prompted a 6.5% increase in Accenture’s stock price during early trading on Thursday.

Growing Demand for GenAI Services

The surge in revenue comes as businesses increasingly focus on scaling AI projects, enhancing data security, and digitizing core operations to boost growth and reduce costs. Accenture is capitalizing on this trend, providing AI-powered solutions across various industries. These solutions range from predictive maintenance in manufacturing to automating advertising workflows.

Accenture’s GenAI business recorded new bookings of $1.2 billion, with $500 million in revenue, driven by a surge in AI project utilization. The company’s total new bookings for the quarter reached $18.7 billion, slightly higher than the previous year’s $18.4 billion.

Workforce Expansion

To meet the growing demand, Accenture has expanded its data and AI workforce to 69,000 employees and plans to increase this number to 80,000 by 2026. This expansion highlights the rising need for AI and data-driven services across industries.

Financial Outlook

Despite the strong results, Accenture’s revenue growth forecast for the year has been slightly raised to a range of 4% to 7%, compared to its earlier estimate of 3% to 6%. The midpoint of this range is lower than analysts’ expectations of 5.63%. For the second quarter, the company has forecasted revenue of between $16.2 billion and $16.8 billion, slightly below the average analyst estimate of $16.63 billion.

Quarterly Performance

Accenture’s first-quarter revenue reached $17.7 billion, surpassing the $17.12 billion forecast by analysts. The growth was driven by strong performance in the Americas and EMEA regions, as well as across the public service and health sectors.