EU Probes SAP Over Software Practices That May Hinder Competition
The European Commission has launched an antitrust investigation into SAP, saying the German software giant’s business practices may have unfairly restricted rivals in the enterprise resource planning (ERP) market.
SAP is the global leader in ERP software, which companies use to manage finance, HR, supply chains, sales, and procurement. The probe focuses on SAP’s aftermarket practices, raising concerns that customers may be locked into its services and face higher costs.
“We are concerned that SAP may have restricted competition in this crucial aftermarket, by making it harder for rivals to compete, leaving European customers with fewer choices and higher costs,” said EU antitrust chief Teresa Ribera.
The investigation leaves SAP exposed to potential fines of up to 10% of its annual global sales.
Reuters previously reported that SAP had offered concessions to ease regulators’ concerns after complaints from European businesses about its ERP policies.
The Commission highlighted several practices under scrutiny:
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preventing customers from switching to rival support and maintenance providers,
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blocking customers from ending support for unused licenses,
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extending initial on-premises ERP license terms to prevent early termination,
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charging reinstatement and back-maintenance fees when customers return after leaving.
SAP said it does not expect any financial hit from the probe. “We do not anticipate the engagement with the European Commission to result in material impacts on our financial performance,” the company said, while adding that it was working closely with regulators.
SAP defended its policies as being based on long-standing global software standards and compliant with competition rules.



