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Salesforce expands AI partnerships with OpenAI and Anthropic for Agentforce 360

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Salesforce has announced expanded partnerships with OpenAI and Anthropic to integrate their most advanced AI models into the company’s new Agentforce 360 platform, deepening its commitment to delivering enterprise-grade AI tools for businesses and regulated industries.

Under the agreements unveiled on Tuesday, OpenAI’s GPT-5 and Anthropic’s Claude models will be embedded directly into Salesforce’s ecosystem. This integration allows employees and consumers to access customer data, analytics, and automation tools seamlessly within ChatGPT, Slack, and Salesforce applications.

The partnerships position Agentforce 360, launched globally this week, as a central hub for AI agents, enabling companies to create, deploy, and manage AI workflows across their entire organizations. Salesforce said the initiative reflects a growing demand for secure, compliant generative AI in sectors such as finance, healthcare, and cybersecurity.

The collaboration with OpenAI will allow users to work with Salesforce data and build Tableau visualizations directly within ChatGPT, while a new Agentforce Commerce feature will let merchants sell products through ChatGPT’s Instant Checkout, maintaining full control of data and fulfillment.

Meanwhile, Anthropic’s Claude family of models will power AI solutions tailored for regulated industries and will be integrated more deeply into Slack and Salesforce’s own cloud infrastructure to ensure security and compliance.

Microsoft avoids EU antitrust fine with Teams price split

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Microsoft sidestepped a potential multibillion-euro EU antitrust fine by agreeing to lower prices on Office products that exclude its Teams app, the European Commission announced Friday. The deal follows a long-running probe triggered by a 2020 complaint from Slack, later joined by German rival Alfaview, accusing Microsoft of unfairly bundling Teams with Office.

Under the agreement, Microsoft will widen the price difference by 50% between Office/Microsoft 365 packages sold with and without Teams, creating a gap of €1–€8 depending on the suite. This pricing model will stay in place for seven years, while additional commitments on interoperability and data portability—including the ability for customers to export Teams messaging data to competitors—will last 10 years.

EU antitrust chief Teresa Ribera said the move would “open up competition in this crucial market,” ensuring companies can freely choose their collaboration tools. The decision arrives a week after Ribera fined Google €2.95 billion for adtech violations, a ruling that drew sharp criticism from U.S. President Donald Trump.

Microsoft Vice President Nanna-Louise Linde said the company welcomed the constructive dialogue and would implement its obligations globally. Alfaview CEO Niko Fostiropoulos praised the settlement as a win for Europe’s “digital sovereignty,” while Salesforce president Sabastian Niles called it “a meaningful step forward” and urged strict enforcement.

Microsoft has previously racked up €2.2 billion in EU fines for bundling and other practices, but in recent years it has sought a more cooperative stance with regulators. Antitrust penalties can reach up to 10% of a firm’s global annual turnover, meaning the company could have faced a fine of over $20 billion without the deal.

Salesforce Restricts AI Competitors’ Access to Slack Data, The Information Reports

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Salesforce has tightened control over Slack data access by blocking rival AI software firms from searching or storing Slack messages, according to a report by The Information on Tuesday. This change follows updates Salesforce made to its terms of service, detailed in a public statement issued on May 29.

A Salesforce spokesperson emphasized the company’s commitment to responsible AI and data management, noting the firm’s efforts to implement thoughtful and transparent safeguards around how data accessed through Slack’s APIs can be stored, used, and shared.

The updated policy restricts third-party apps like Glean from long-term indexing, copying, or storing Slack data obtained via the Slack API. Glean notified its customers that this will limit their ability to integrate Slack data into their AI-powered search and knowledge platforms, potentially reducing users’ flexibility in leveraging their enterprise data.

The move reflects growing scrutiny around how AI companies handle personal and customer data used to train AI models, as businesses aim to balance innovation with privacy and security concerns.

Salesforce, Glean, and other affected parties did not immediately respond to requests for further comment.