Indian Railways Reportedly Developing ‘Super App’ Consolidating Features from Multiple Apps
The development and operation of the new “super app” by Indian Railways are estimated to cost Rs. 90 crore over a three-year period.
The Indian Railways is reportedly developing an app that will perform several functions, allowing users to access a single app for a variety of services offered by the railways, from booking tickets to checking their PNR status and tracking the progress of a train. As per a report, the new, unified app will combine the features supported on a range of mobile apps — such as IRCTC Rail Connect — offered by the railways, while allowing the platform to support monetisation in order to increase revenue.
The Economic Times reports that the Indian Railways is developing a “super app” that is designed to combine services offered by apps like UTS (Unreserved Ticketing System), Rail Madad, and the National Train Enquiry System. In order to develop the app and operate it for a three-year period, the railways will have to spend Rs. 90 crore, according to the report.
The new super app will be developed by the Centre for Railway Information Systems (CRIS), an autonomous body under the Ministry of Railways. “This will improve user experience by reducing the number of downloads needed for a complete bouquet of railway services…”The Indian Railways apps need an overhaul after taking user feedback into account,” a senior government official told the publication.
The proposed “super app” from Indian Railways, besides incorporating the functionalities of existing apps, is also expected to provide additional services offered by other IRCTC apps. This may include features like flight ticket booking, in-train food delivery, and ticket purchase management.
By consolidating various services into a single app, users can efficiently access information and perform diverse tasks without the need to download multiple apps. The introduction of a unified app aims to enhance the accessibility of the railways’ digital services for a broader user base, simplifying the user experience and eliminating the necessity to navigate through multiple applications.
