J.D. Power has released its 2024 North American Airport Satisfaction Study, revealing the top 10 best large airports across the continent. The study focuses on large airports, defined as those accommodating between 10 million and 32.9 million passengers annually, and ranks them based on passenger satisfaction across seven key dimensions:
- Ease of travel through the airport
- Level of trust with the airport
- Terminal facilities
- Airport staff
- Departure/to airport experience
- Food, beverage, and retail
- Arrival/from airport experience
The study analyzed 26,290 surveys completed by U.S. and Canadian residents who had traveled through at least one of these airports recently. The ranking is based on a 1,000-point satisfaction scale and provides insights into the experiences passengers have had across various airport services and amenities.
John Wayne Airport, Orange County: No. 1
John Wayne Airport, located in Orange County, California, claimed the top spot this year with a score of 687/1,000, moving up from second place in 2023. The airport last held the No. 1 position in 2017 and 2018. John Wayne excelled in several key categories, including ease of travel, arrival experience, and level of trust with travelers.
The airport’s convenience, particularly for Southern California residents, plays a significant role in its success. Michael Taylor, Senior Managing Director at J.D. Power, noted that John Wayne’s accessibility, particularly with parking close to the terminal, sets it apart from neighboring airports like LAX. The airport has also created a calmer environment by reducing noise and visual distractions, including fewer screens and announcements, to offer a more relaxed atmosphere during peak travel times.
John Wayne Airport serves around 11.7 million passengers annually, with flights to more than 40 destinations, and is known for its ease of navigation and convenience. Renamed in 1979 after the famous actor, the airport remains a favorite for many Southern California residents.
Top 10 Best Large Airports in North America for 2024
- John Wayne Airport, Orange County – Score: 687/1,000
- Tampa International Airport – Score: 685/1,000
- Kansas City International Airport
- Dallas Love Field
- Nashville International Airport
- William P. Hobby Airport
- Sacramento International Airport
- Portland International Airport
- Salt Lake City International Airport
- San Jose International Airport
Tampa International Airport Falls to No. 2
After holding the top spot for two consecutive years, Tampa International Airport moved to No. 2 with a score of 685/1,000. Tampa’s unique design, effective signage, and strong local identity continue to make it a favorite among travelers. Known for reflecting the Tampa Bay region, the airport offers a blend of local food and beverages while maintaining popular national brands. Tampa International serves more than 90 nonstop destinations and saw nearly 24 million passengers in 2023, an increase from the previous year.
Kansas City International and Other Highlights
Other airports on the list, including Kansas City International and Dallas Love Field, are noted for their passenger-friendly facilities and services. Many airports in the top 10 have made significant investments in enhancing the overall travel experience by improving terminal facilities, food options, and staff interactions.
Kansas City International Airport is lauded for its recent upgrades, while Nashville International has consistently ranked highly due to its efficiency and welcoming atmosphere. Each airport on this list has maintained or improved upon its commitment to passenger satisfaction, ensuring that travelers have a smooth, enjoyable experience.