British supermarket chain Morrisons reported that a cyber attack on its technology provider, Blue Yonder, in November disrupted product availability and negatively impacted its Christmas sales.
Key Details:
- Warehouse System Shutdown: CEO Rami Baitieh stated that Morrisons had to shut down its warehouse management system, leading to a loss of visibility on fresh produce and stock levels for several days.
- Impact on Sales: While Morrisons experienced sales growth in the first quarter ending January, Finance Chief Jo Goff noted that growth was lower than the 4.9% recorded in the previous quarter.
- Cyber Attack Consequences: The disruption affected Morrisons’ ability to manage inventory efficiently during the critical holiday season.
