Microsoft saves $500 million with AI amid job cuts, Bloomberg reports
Microsoft (MSFT.O) saved over $500 million last year in its call centers alone by leveraging artificial intelligence, Bloomberg News reported Wednesday. This comes as the tech giant announced plans to cut nearly 4% of its workforce to control costs amid heavy investments in AI infrastructure. In May, Microsoft disclosed layoffs affecting around 6,000 employees.
AI tools have boosted productivity across various departments, including sales, customer service, and software engineering. According to Microsoft’s Chief Commercial Officer Judson Althoff, AI is now managing interactions with smaller customers, a nascent effort already generating tens of millions of dollars in savings, Bloomberg reported citing an insider.
Althoff also revealed that AI contributed to 35% of the code for new products, speeding up launch times. Microsoft declined to comment on the report when contacted by Reuters.
This fiscal year, Microsoft has allocated $80 billion in capital spending, primarily to expand data centers to address capacity constraints for AI services. As big tech companies ramp up AI investments, they are simultaneously cutting costs in other areas to maintain profitability.