Jim Cramer Highlights Success of Salesforce’s AI Products Following Strong Earnings

Jim Cramer recently discussed the implications of artificial intelligence (AI) on business, particularly in light of Salesforce’s strong earnings results. Cramer emphasized that AI, which has been widely discussed, is proving to be a powerful and profitable technology, especially as showcased by Salesforce’s latest product success.

“I don’t often delve into AI’s potential, but perhaps I should talk about it more,” Cramer said, acknowledging the vast sums of money AI is generating in the business world. He expressed concern about underestimating its financial impact.

Salesforce’s recent quarter exceeded analysts’ expectations, with a nearly 11% jump in share price during Wednesday’s session. On the earnings call, CEO Marc Benioff highlighted the success of Agentforce, Salesforce’s AI-driven platform designed to automate tasks in areas like marketing and customer service. Benioff referred to Agentforce as “unleashing this new era of digital labor,” a tool for businesses to optimize their operations.

Cramer pointed out that although many on Wall Street had initially questioned the profitability of AI, Salesforce’s results demonstrate the tangible value of generative AI in business. In fact, Salesforce claimed it closed over 200 deals involving Agentforce last quarter, underscoring its growing adoption.

Cramer also reassured viewers that AI agents, such as those used in Salesforce’s platform, are not intended to replace human workers. Instead, these AI tools are designed to take over tasks that are repetitive or difficult for companies to fill, allowing workers to focus on more meaningful, creative work.

“When this new industrial revolution fully arrives, people will prefer to interact with AI agents that can handle tasks more efficiently than humans,” Cramer said. “I welcome the rise of Agentforce and the ‘agentics’ that come with it.”

Salesforce did not immediately respond to a request for comment.