Capita to Launch AI-Powered Recruitment Service This Summer

British outsourcing firm Capita announced plans to roll out an AI-driven recruitment solution this summer, aiming to reduce hiring times from weeks to just hours. Developed in collaboration with Salesforce’s Agentforce AI, the technology automates over 200 tasks in the recruitment process, including candidate shortlisting.

Capita CEO Adolfo Hernandez explained the company hires around 10,000 people annually across various contracts and operations, often dealing with a transient workforce. The AI tool, built within the first quarter of 2025, efficiently matches qualified candidates to job specifications, allowing recruiters to focus more on final interviews and onboarding.

Salesforce highlighted Capita as the first B2B company in the UK to deploy its Agentforce AI solution, which significantly accelerates high-volume recruitment. Capita plans to fine-tune the system before a wider market launch expected this summer.