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Salesforce expands AI partnerships with OpenAI and Anthropic for Agentforce 360

/in /tarafından

Salesforce has announced expanded partnerships with OpenAI and Anthropic to integrate their most advanced AI models into the company’s new Agentforce 360 platform, deepening its commitment to delivering enterprise-grade AI tools for businesses and regulated industries.

Under the agreements unveiled on Tuesday, OpenAI’s GPT-5 and Anthropic’s Claude models will be embedded directly into Salesforce’s ecosystem. This integration allows employees and consumers to access customer data, analytics, and automation tools seamlessly within ChatGPT, Slack, and Salesforce applications.

The partnerships position Agentforce 360, launched globally this week, as a central hub for AI agents, enabling companies to create, deploy, and manage AI workflows across their entire organizations. Salesforce said the initiative reflects a growing demand for secure, compliant generative AI in sectors such as finance, healthcare, and cybersecurity.

The collaboration with OpenAI will allow users to work with Salesforce data and build Tableau visualizations directly within ChatGPT, while a new Agentforce Commerce feature will let merchants sell products through ChatGPT’s Instant Checkout, maintaining full control of data and fulfillment.

Meanwhile, Anthropic’s Claude family of models will power AI solutions tailored for regulated industries and will be integrated more deeply into Slack and Salesforce’s own cloud infrastructure to ensure security and compliance.

Databricks Partners with OpenAI to Deliver Enterprise AI Models

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Databricks announced on Thursday a partnership with OpenAI to bring the ChatGPT maker’s artificial intelligence models directly into its platforms for enterprise clients.

Under the deal, OpenAI’s models will be integrated into Databricks’ cloud-based analytics platform as well as its flagship Agent Bricks product, which helps businesses design, test, and scale custom AI applications and agents. The agreement is expected to generate $100 million in revenue, according to Databricks.

The move marks another step in OpenAI’s expansion beyond its long-time cloud partner Microsoft Azure, as it seeks to accelerate adoption of its tools among corporate users. For Databricks, the deal strengthens its hand against rival Snowflake, which is still in early development of its AI services.

“We’re seeing overwhelming demand from enterprise customers looking to build AI apps and agents on their data, tailored to their unique business needs,” said Databricks CEO Ali Ghodsi.

OpenAI’s GPT-5 will serve as a flagship model for more than 20,000 Databricks enterprise customers, the company said.

The agreement builds on an existing partnership: OpenAI already uses Databricks to process AI data, which supports improvements in ChatGPT. Databricks was also among the first to host gpt-oss, OpenAI’s open-weight models that specialize in advanced reasoning.

The announcement comes shortly after Databricks closed a $1 billion funding round, pushing its valuation to $100 billion and securing its place among the world’s most valuable private tech firms.

Microsoft to Integrate Anthropic AI into Office Apps, Signaling Diversification Beyond OpenAI

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Microsoft (MSFT.O) will begin using Anthropic’s AI models for some Office 365 applications, according to The Information. The move reflects Microsoft’s strategy to diversify its AI portfolio, after relying heavily on OpenAI for new features across Word, Excel, Outlook, and PowerPoint.

Key Details

  • Blended Approach: Microsoft will integrate both Anthropic and OpenAI models into Office features.

  • Performance Advantage: Developers found Anthropic’s Claude Sonnet 4 performed better than OpenAI’s GPT models for tasks such as:

    • Automating financial functions in Excel.

    • Generating visually appealing PowerPoint presentations.

  • Cloud Partnership: Microsoft will pay Amazon Web Services (AWS) — an Anthropic shareholder — to access the models, despite AWS being a cloud rival.

Microsoft’s AI Strategy

  • Continues to invest in OpenAI (over $13 billion to date) while:

    • Building its own AI models.

    • Integrating DeepSeek’s AI into Azure cloud.

  • Microsoft insists its long-term partnership with OpenAI remains intact, especially for frontier model development.

Market Impact

  • Office AI pricing remains unchanged, despite new integrations.

  • OpenAI’s recent GPT-5 launch marked an upgrade, but Anthropic’s Claude appears stronger in certain practical business applications.

  • Microsoft is expected to formally announce the Anthropic integration in the coming weeks.

Why It Matters

  • Shows Microsoft’s pragmatic approach to AI adoption: using the best-performing tools for different functions rather than betting on a single provider.

  • Strengthens Anthropic’s position in enterprise AI, while signaling that competition in applied AI features is intensifying.